Payment Terms
Subscriptions are charged in advance for the selected billing interval. Add-on credit packs are one-time purchases tied to an active subscription where stated on the pricing page or at checkout.
Payments are processed by the active checkout provider shown during purchase.
Listed prices exclude applicable taxes unless checkout expressly states otherwise. Any applicable taxes, the billing interval, and the final amount due are shown during checkout before you complete payment.
Digital services begin once access, plan entitlements, or credits are provisioned to your account.
Subscription upgrades or downgrades are normally applied immediately through the active billing provider with prorated billing, unless a specific billing flow states otherwise before confirmation.
Merchant-of-Record Checkout Providers
If checkout states that Creem, Paddle, Lemon Squeezy, or another provider is merchant of record or reseller, that provider processes the payment, may issue the invoice or receipt, and may handle applicable indirect taxes.
In that case, this ASLAX policy applies alongside the provider's buyer terms and any mandatory consumer-law rights shown at checkout. If there is a conflict, mandatory law and the applicable merchant-of-record buyer terms control for the payment transaction.
Screening, Verification, and Restricted Transactions
Transactions may be screened for fraud, sanctions, restricted-business compliance, and chargeback risk.
We may request reasonable verification information, refuse suspicious transactions, or suspend paid access while a compliance review is pending.
Subscription Refund Eligibility
Due to the significant server infrastructure and computing costs associated with AI generation workflows, Aslax does not issue discretionary refunds once generation credits have been utilized beyond the eligibility limits stated below. Mandatory consumer rights and active checkout-provider buyer terms remain unaffected.
First-time subscription purchases may be eligible for a refund if the request is made within seven (7) days of purchase and no more than twenty-five (25) credits have been used during the current billing period.
The seven-day / twenty-five-credit limit is our discretionary refund policy only. It does not remove statutory withdrawal rights or remedies for faulty services, and does not override applicable merchant-of-record buyer terms.
Failed Generations and Credits
If a paid generation ends in a confirmed technical failure and no usable output is delivered, the credits charged for the failed operation are restored automatically. This includes confirmed upstream technical failures. You do not need to submit a refund request for automated restoration.
Pending jobs and uncertain provider outcomes are reconciled before settlement to prevent duplicate charging or restoration. For a partially successful batch, only the failed portion is restored; delivered work remains chargeable. A completed result that differs from your creative preference is not by itself a technical failure.
If restoration is delayed, missing, or incorrect, contact support@aslax.eu with the generation ID. Our team will investigate and help correct the automated result. Credit restoration does not limit any cash refund or other remedy required by law.
Renewal Payments
Renewal payments are refundable only if the request is made within forty-eight (48) hours of the renewal charge and no credits have been used after the renewal date.
Partial Refunds
We do not provide partial refunds for unused subscription time or unused credits, except where required by law.
Credit Restoration and Support
Restoration is automatic for eligible failed operations as described above. Support is available if the automated process encounters a problem. We do not issue duplicate credit restorations or both a credit restoration and a cash refund for the same charge, except where mandatory law requires a different remedy.
Billing Errors and Unauthorized Charges
Duplicate charges, unauthorized charges, or verified billing errors will be reviewed and refunded where appropriate.
Promotional and Bonus Credits
Promotional credits, bonus credits, trial credits, and expired credits are not refundable and have no cash value.
How to Request a Refund
To request a refund, contact support@aslax.eu using the email address linked to your account. Approved refunds will be returned to the original payment method.
Refund requests are typically acknowledged within 24 hours and reviewed within five (5) business days, subject to fraud, chargeback, or compliance checks.
Statutory Rights
EU/EEA consumers normally have 14 days from conclusion of a distance service contract to withdraw without giving a reason. Aslax does not treat signing in, receiving credits, downloading an output, or beginning a subscription as an automatic waiver of that right.
If you expressly request service performance during the withdrawal period and then withdraw, we may charge only a proportionate amount for service actually supplied before your withdrawal, where the required information and express request were provided and applicable law permits it. If those legal conditions were not met, no such charge is due.
For a service contract, loss of the withdrawal right on full performance requires the legally required prior express consent and acknowledgement. For separately supplied digital content, different express-consent, acknowledgement and confirmation rules apply. Aslax does not rely on a digital-content waiver merely because credits were used. Any waiver must be specifically presented and validly obtained for that purchase.
To exercise withdrawal, send an unequivocal statement to support@aslax.eu identifying your name, account email and order, and saying that you withdraw from the contract. You may use: “I withdraw from my Aslax contract for [order/service], ordered on [date]. Name: [name]. Account email: [email]. Date: [date].” No particular wording or reason is required.
Where a withdrawal refund is due, we reimburse it without undue delay and within 14 days after receiving your withdrawal notice, using the original payment method unless you expressly agree otherwise and without a refund fee. Statutory remedies for faulty or non-conforming services remain available independently of discretionary refund limits. Merchant-of-record buyer rights and any more protective mandatory local rights also apply.
Charge Questions
For billing questions, contact support@aslax.eu. For formal legal notices, contact aslan@aslax.eu.
Aslax, LLC 1111B S Governors Ave, Suite 52762, Dover, DE 19904, United States